# Failed to download

Failed to download is an error which can occur when a synchronization has failed and Shoppa was unable to continue. Perform these actions to resolve the issue:

1. Close every active Shoppa client
2. Restart the client
3. If the problem still occurs, delete the database. Learn how to perform a database reset in via the following link: [reset your local database](http://kb.shoppa.com/knowledge-base/reset-your-local-database/)