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Shoppa manualMediablobVideo guidesShoppa CloudSystemkrav - SESystemkrav - ENGAPI DocumentationVanliga frågor - SEVanliga frågor - ENG
Vanliga frågor - ENG
Shoppa manualMediablobVideo guidesShoppa CloudSystemkrav - SESystemkrav - ENGAPI DocumentationVanliga frågor - SEVanliga frågor - ENG
  • Getting started
    • Printshop
    • Forgot your password?
    • How to install and use Shoppa if you use macOS
    • Download Shoppa software
    • Manual
  • FAQ
    • Connect your printer to Shoppa
    • Scaling & DPI
    • Send template feedback or request changes
    • Print Archive
    • Advanced custom installation
    • Reset local database
    • Print multiple signs on the same paper
    • Missing templates, layouts, formats or pictures
    • No products found
    • Format does not fit
    • Printer or Format is missing when creating printer binding
    • Slow printing
    • The print is incorrectly rotated
    • Restart required
    • Greyed out campaigns and no products found
  • Troubleshooting
    • Error: Shoppa was not installed correctly, unable to run
    • Error: Hotfolder misconfiguration detected, please contact your IT support. Shoppa will continue wit
    • Error: Synchronization needed
    • Shoppa shuts down at “Testing Connection...”
    • Unable to change username
    • Local Storage Error
    • Shoppa could not reach the central system
    • The dialog Errordlg has the error style bit set, but is not an error dialog
    • Shoppa version is more recent than the maximum version allowed
    • Failed to download
    • Printer could not be accessed
    • Printing errors caused by Microsoft Update
    • The local Shoppa information was broken and needs to be downloaded again
    • Unable to initialize user settings from system
    • Stuck loading
    • Black/White print
    • Printer prints garbage/junk characters when printing from Shoppa
    • Shoppa has encountered some difficulties and must be restarted
  • Digital Signage
    • Status: Waiting for network
    • Status: Waiting for Director
    • Error: No network
    • Alphanumeric code
    • White text on blue background
    • Black screen
    • The screen displays material that you have not sent to the player
  • Pink window
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  1. Troubleshooting

Failed to download

PreviousShoppa version is more recent than the maximum version allowedNextPrinter could not be accessed

Last updated 5 months ago

Failed to download is an error which can occur when a synchronization has failed and Shoppa was unable to continue. Perform these actions to resolve the issue:

  1. Close every active Shoppa client

  2. Restart the client

  3. If the problem still occurs, delete the database. Learn how to perform a database reset in via the following link:

reset your local database