# Shoppa could not reach the central system

This error occurs when your network can’t connect to the Shoppa services. The cause can include internet traffic being blocked by a firewall, instability of the network or a general service error.

Perform these steps if you experience the issue:

1. Restart Shoppa to verify that it’s not a temporary issue
2. Visit [status.shoppa.com](http://status.shoppa.com) to see any current service outages
3. If no outages are reported, click the help button in the error message and copy the contents
4. Contact your IT support with this information

If your IT can’t detect any problems with your network, [please raise a support ticket](https://support.shoppa.com/support/tickets/new).
