# Stuck loading

During start up Shoppa will check if any data such as templates or pictures needs to be downloaded. If there is, Shoppa will start a download for this material before starting. \
If there is a large amount of data that needs to be downloaded this might take several minutes depending on your internet connection. 

If you feel like Shoppa has got stuck at a certain point in the download process you will want to wait some additional time before taking any actions as the download is most likely still in progress. 

If Shoppa has been stuck for several minutes at a certain stage in the process you can try to restart the application to see if that resolves the issue.

Perform the following actions to restart Shoppa:

1. Click the Windows start menu
2. Type “Task manager” and press Enter
3. Highlight the active Shoppa found under “Apps”
4. Press “End task”
5. Restart Shoppa