# Unable to initialize user settings from system

This error displays when the *user.config* or the *shoppa.exe.config* within the installation folder is incorrectly configured or cant be accessed or is locked by another process or user. \
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Please contact your IT-support for help and give them the information found within this article.\
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If Shoppa has been installed with the default configuration, you can find the shoppa.exe.config here:\
\&#xNAN;*C:\Users\\\[User]AppData\Roaming\Shoppa App*<br>

If Shoppa has been installed with the default configuration, you can find the user.config here:\
\&#xNAN;*C:\Users\\\[User]\AppData\Local\Shoppa\_AB*