If you have lost your user information you can reset your password to regain access to your account.

Reset your password

1. Open Shoppa

2. Click Forgot your password?

3. Enter the email address registered to your account and click Ok

4. An email now have been sent to the connected email address with the new account information

Our Printshop lets you order everything from shelf labels or large format printouts and self-adhesive banners directly from Shoppa. The signs will be printed at our printshop and shipped directly to your store, usually within 3 business days. If interested or if you have any questions, please refer to your sales contact or contact sales@shoppa.com

If you already have access to a Printshop, please visit our online manual to read more: Manual

In Shoppa, you have the option to specify which printer, which paper format and which tray you would like to use when printing various print sizes. This setting is then saved to ensure that the sign will be printed correctly every time. If you do not specify a printer, Shoppa will use the default printer set in Windows. Follow these steps to properly connect your printer.

1. Click the “i” icon next to the desired format. The printer binding window will open.

2. Click Add to create a new printer binding. The printer binding configuration window will open.

3. Select the printer you wish to use for the selected format

4. Select the paper size installed in the printer

5. Select which paper source (tray) that should be used

6. Give the binding a name. If necessary, tick the “Print division lines” box

7. Click OK. The new printer binding is now selected for the format and will appear in the list.

Your display resolution together with any applied scaling determines the size of text and objects on your screen.

Shoppa will try to match and adapt to the resolution and scaling set in Windows. However, in certain instances this will make certain elements within the Shoppa client display with the wrong size. To solve this issue you may try the following solutions.

Please note that changes to display resolution or scaling will require a restart to be applied and we therefore advise you to restart your computer once you’ve applied any changes.

• Lower the display resolution down to 1920 x 1080 in Windows Display Settings.

• Change the scale of Windows in Display Settings to 100%

• Right click the Shoppa icon and click “Properties”. Go to the “Compatibility” tab, click “Change high DPI settings”, then check “Override high DPI scaling behaviour” and select “System” in the list available below.

Shoppa is the Signage Software that allows you to print signs for your store in an easy way. Our user manual will help you increase your knowledge of Shoppas software. To read our manual, please visit: https://www.shoppa.com/manual/

Shoppa saves your most recent prints for up to five days so that you can easily update the sign if you notice that you have made a mistake or if the price or product information has been changed.

When the print archive reaches 50 MB in size, signs are deleted until the archive contains 30 MB.

When the signs have been saved for more than five days, the archive is cleared so that only the signs for the 3 last days remain.

Shoppa is an application built for Windows computers and does not work on MacOS. To properly install and use Shoppa on your Mac computer you will need to run Windows 10.

We recommend that you use either Boot Camp which is a free application preinstalled on Mac computers or Parallels which is a subscription-based software that allows you to connect to a Windows 10 virtual machine.

Boot camp - What is it and how to install it?

Boot Camp Assistant is a multi-boot utility included with macOS that assists users in installing Microsoft Windows operating systems on Intel-based Mac computers. Follow this guide by Apple on how to install Windows 10 with Boot Camp: https://support.apple.com/en-us/HT201468

What is Parallels Desktop and how to install it?

Parallels Desktop by Parallels is a software providing hardware virtualization for Mac computers with Intel processors. Follow this guide by Parallels on how to install Windows 10 with Parallels Desktop: https://www.parallels.com/blogs/install-windows-10-parallels-desktop/

How to install Shoppa in Windows 10

To see instructions on how to install Shoppa on Windows, please read more here: https://kb.shoppa.com/knowledge-base/install-shoppa-2/ (GAMMAL LÄNK)

Creating templates or adding pictures are features limited to the Design and the Enterprise license.

To request such changes you will need to contact your headquarters or send Feedback via Shoppa with a description of the request.

Follow these steps to send feedback:

1. Start Shoppa

2. Open a template

3. Click the info icon in the upper left corner

4. Click “Send feedback”

5. The feedback window will now open, type your feedback or request

6. Click Send

The feedback has now been sent to the template manager.

To install shoppa, please start by downloading the correct installation media.

Go to start.shoppa.com;

1. Login with your Shoppa account

2. Click Downloads

3. Click the Shoppa link

Once Shoppa has been downloaded, click the file to start the installation.

Shoppa will install the required software Redistributable and then proceed to the Shoppa installation. Simply go through the installation wizard and Shoppa will be installed.

If you are searching for products and "no products found" appears it may be caused by active filter settings. To verify the filter settings you can click the icon next to the search bar. If the product you are searching for is in the product database it will show if you set the filter to "All products". If you are getting the No Products Found message within campaigns or product groups, make sure that the search field is empty.

The filter options works as follows: My assortment - Shows only products from active price list or campaign Campaigns - Shows only promotional items from active price list Product groups - Shows only products that are part of a product group and an active price list

Changed since print: Filters products that have changed since they were last printed Changed: Yesterday - Products that have changed since yesterday Last week - Products that have changed since 7 days ago Last month - Products that have changed since 30 days ago

If you feel like templates or pictures are missing that you used to have access to this is most often caused by changes made by your headquarters. In this case you should read any notifications about upcoming changes to Shoppa material. If no changes have been announced you will need to contact your headquarters regarding the missing material. You can also send a feedback email to the template manager.

Follow these steps to send feedback:

1. Start Shoppa

2. Open a template

3. Click the information icon in the upper left corner

4. Click “Send feedback”

5. The feedback window will now open, type your feedback or request

6. Click Send

The feedback has now been sent to the template manager.

A database reset removes all Shoppa data such as templates and pictures from your computer. In certain cases this may be necessary due to database corruption or other errors related to data.

All Shoppa data except the printer archive is stored in the cloud and will be redownloaded once the database has been deleted.

Please note that depending on the speed of your internet connection, pictures and templates may take several minutes to download.

How to reset your database

1. Make sure that you have your username and password available

2. Exit Shoppa

3. Open the Windows start menu and type %appdata% and press Enter

4. Open the “Shoppa” folder within %appdata%

5. Find the file with the name “CommonEmbedded_[X]-[YourUserName].db3”

6. Delete this file

7. Start Shoppa

8. Use your username and password to login

If you have a large format printer which supports formats such as A2 you will need to create a binding. In certain cases the format that is available within Shoppa is not compatible with the preset format within the printer driver.

Shoppa will detect if the sign will fit on the current paper and printer. If the sign won’t fit on the paper, Shoppa will display the following error when printing:

“Output format does not fit on the selected printer. Please verify your printer binding.”

In later versions of Shoppa, the printer will be unlisted or the format will not appear when creating the printer binding. To resolve the issue the format has to be created within the printer driver. This is usually done within the printer driver in the “Paper/Quality” menu by clicking “Custom”. Or by going to “Paper Feed Options..” in the setup menu and then clicking “Custom Size”. This will let you define the format dimensions. Make sure that the format is the same size as the format in Shoppa.

Once you have added the correct format to the printer driver the format will be available when creating the printer binding.

If the print is incorrectly rotated this is usually caused by the wrong format size within the printer or settings regarding the rotation within the printer driver. Shoppa has no print options regarding rotation so changes need to be made within the printer driver.

When printing large format signs there is usually a setting for “Auto-rotate” which will try to place the sign correctly on the paper. Verify that the driver has this feature enabled.

If the issue remains, please verify that the format in the printer has the same dimensions as the Shoppa client. You can see the format dimensions by clicking the information icon next to the format and then compare that to the format within the printer.

When printing, Shoppa accesses the drivers of the installed printers. If this process is slow, it can be perceived that it takes a long time to print from Shoppa. If you experience slow printing, please perform these actions:

1. In the Windows start menu, search for “Printers”

2. Open “Printers and scanners”

3. Select the printer that is slow and click "Manage"

4. Click “Printing preferences”

If it takes several seconds for the printing preferences window to appear the problem is most likely caused by the printer or printer driver.

To resolve the issue, please contact your IT support who will need to reinstall the printer driver or troubleshoot the root cause. If the printing preference window opens quickly, perform these steps:

1. Create a new printer binding in Shoppa, select “Microsoft XPS Writer” or “Microsoft Print to PDF” as the printer

2. Print the sign

3. Choose the location where you want to save the file

If this process takes as long as printing to a physical printer, the error is due to the amount of data or the complexity of the sign.

If it is faster to print to XPS or PDF, the error is due to the network or the printer and you should contact your IT support for help.

Shoppa will automatically detect if the active sign will fit the format or printer when creating a printer binding.

If the formats are missing when you are creating the printer binding this means that Shoppa has found that the printer format is too small to print the sign on and has hidden it.

To resolve this issue you will need to add an appropriate format within the printer driver.

Listed campaigns will be greyed out if Shoppa determines that no products should be shown based on your campaign product assortment in combination with the active search filter.

This is usually resolved by changing the active search filter to “All products” and then reentering the campaign. This should show every article within the campaign as no search filter is set.

1. Click the filter icon to the left of the top right search bar

2. Remove My products, Campaigns and Product groups from the selection or select All products

You should now be able to access all products for the selected campaign

If the username field is locked you will sometimes need to restart Shoppa to be able to change it and log into another account. To resolve the issue:

1. Click “Shutdown”

2. Start Shoppa

The username field should now be editable.

This error may appear when an application or certain user rights blocks the Shoppa client from creating or downloading necessary database files.

It can also be caused by the computer running Shoppa not being able to access the network folder that the database is saved to. To resolve the issue, please contact your IT support.

If you for example want to print two A6-format signs and one A5-format sign, Shoppa will place the signs on the same A4-paper. If you experience any issues with this feature you may have a printer binding with the wrong format configured. Read more and learn how to configure a new printer binding by visiting:

This error is displayed when starting Shoppa. This error is caused by unfulfilled system requirements or not being able to access the local database.

To resolve the issue for Shoppa 3

1. Uninstall Shoppa from the control panel

2. Download the installation media from:

3. Right click the file and choose “Run as administrator”

4. Go through the installation

5. Start Shoppa as administrator and use your account to login

If these actions do not resolve your issue, please reset your database. Find out how:

If performing a database reset does not resolve the issue, please contact your IT support for assistance. You can find our system requirements here:

When Shoppa shuts down at the “Testing connection” stage of the startup it is most often caused by insufficient user rights when upgrading to a new version.

To resolve this issue Shoppa needs to be started with administrative rights.

• Right click the Shoppa icon and click “Run as Administrator” If you need to enter credentials to run Shoppa as an administrator, you need to contact your IT support for assistance.

If the issue persists, you can also try to reinstall Shoppa. To download Shoppa, please see the following article:

Synchronization needed is an error which can occur when a synchronization has failed for several days and Shoppa was unable to continue. Perform these actions to resolve the issue:

1. Close every active Shoppa client

2. Restart the client

3. If the problem still occurs, delete the database. Learn how to perform a database reset in via the following link:

4. If the problem still occurs it could be related to network issues. Please contact your IT support for help.

This error is displayed when installing Shoppa. The error is caused by unfulfilled system requirements.

To resolve the issue for Shoppa 2:

1. Uninstall Shoppa from the Control Panel

2. Download the installation media from:

3. Right click the file and choose “Run as administrator”

4. Go through the installation

5. Start Shoppa as administrator and use your account to login

To resolve the issue for Shoppa 3:

1. Uninstall Shoppa from the control panel

2. Download the installation media from:

3. Right click the file and choose “Run as administrator”

4. Go through the installation

5. Start Shoppa as administrator and use your account to login

If the issue remains, you can try to manually install the correct DotNet Framework.

1. Search for “Windows features” in the Windows start menu

2. Click “Turn Windows features on or off”

3. Tick the box for Framework 3.5 if starting Shoppa 2

4. Tick the box for framework 4.8 if starting Shoppa 3

If the issue still remains unresolved you will need to contact your IT support for assistance.

This error displays when you’ve installed a later version of Shoppa than the Shoppa version set for the account that you are logging in to. You will need to reinstall Shoppa with an older version to be able to resolve this issue.

Follow these steps to resolve the issue:

1. Exit Shoppa

2. Type “programs” in the Windows start menu

3. Click “Add or remove programs”

4. Find Shoppa in the list and press “uninstall”

5. Download Shoppa from this link: www.shoppa.com/webftp/Shoppa.exe

6. Right click the file and click “Run as administrator”

Database changes requires Shoppa to be restarted.

This message displays when your account or data has been modified by Shoppa or your headquarters. This is usually caused by an update in a price list or a change in account permissions. Restart Shoppa to resolve the issue. If the issue appears multiple times in a row, please raise a support ticket to Shoppa.

Failed to download is an error which can occur when a synchronization has failed and Shoppa was unable to continue. Perform these actions to resolve the issue:

1. Close every active Shoppa client

2. Restart the client

3. If the problem still occurs, delete the database. Learn how to perform a database reset in via the following link: reset your local database

This error usually occurs when the the computer can't access the printer due to changes in the printer driver or network. The error can also be caused by a corrupt picture in the template.

Start by creating a new printer binding, you can see how here

If you can print other templates or products the error might be caused by a corrupt picture. Perform the following steps:

1. Exit Shoppa

2. Open the Windows start menu and type %appdata% and press Enter

3. Open the “Shoppa” folder within %appdata%

4. Find the folder with the name “cache”

5. Delete the cache folder

6. Start Shoppa

This process should result in Shoppa downloading a new picture when printing which should resolve the issue.

This error occurs when your network can’t connect to the Shoppa services. The cause can include internet traffic being blocked by a firewall, instability of the network or a general service error.

Perform these steps if you experience the issue:

1. Restart Shoppa to verify that it’s not a temporary issue

2. Visit status.shoppa.com to see any current service outages

3. If no outages are reported, click the help button in the error message and copy the contents

4. Contact your IT support with this information

If your IT can’t detect any problems with your network, please raise a support ticket.

This message displays when Shoppa has found corrupt data within the local Shoppa database.

Shoppa has removed parts or the entirety of the database and Shoppa needs to download the database again to be able to start.

Press OK to proceed.

If this issue occurs multiple times over a short period of time, please raise a support ticket.

During start up Shoppa will check if any data such as templates or pictures needs to be downloaded. If there is, Shoppa will start a download for this material before starting. If there is a large amount of data that needs to be downloaded this might take several minutes depending on your internet connection.

If you feel like Shoppa has got stuck at a certain point in the download process you will want to wait some additional time before taking any actions as the download is most likely still in progress.

If Shoppa has been stuck for several minutes at a certain stage in the process you can try to restart the application to see if that resolves the issue.

Perform the following actions to restart Shoppa:

1. Click the Windows start menu

2. Type “Task manager” and press Enter

3. Highlight the active Shoppa found under “Apps”

4. Press “End task”

5. Restart Shoppa

We have recieved reports about a variety of printing issues since the beginning of March. The errors range from the error message "Printer can't be accessed" to blank signs in Shoppa and objects or text missing on the printouts as well as not all signs being printed. Microsoft have described the issue as following: After installing updates released March 9, 2021 or March 15, 2021, you might get unexpected results when printing from some apps. Issues might include:

Elements of the document might print as solid black/color boxes or might be missing, including barcodes, QR codes, and graphics elements, such as logos.

Table lines might be missing. Other alignment or formatting issues might also be present.

Printing from some apps or to some printers might result in a blank page or label. The cause of this problem has been identified as the Microsoft update KB5000802. The problem seems to affect many applications, including Shoppa and the problem is resolved in the out-of-band Microsoft update KB5001567. More information about the error can be found on these links: https://support.microsoft.com/en-us/help/5000802 https://docs.microsoft.com/en-us/windows/release-health/resolved-issues-windows-10-20h2#1570msgdesc You can also find additional information about the error in the Microsoft forum. https://answers.microsoft.com/en-us/windows/forum/windows_10-update/windows-update-kb5000802-bsod/72af15df-e42b-416b-986b-2904d14c1197?page=1

This issue may occur when printing all or a few signs from Shoppa. The issue occurs when certain printer drivers attempts to handle linebreaks within the print job name.

Please perform the following steps to resolve the issue: 1. Install the latest available printer driver for your printer. 2. Upgrade to Shoppa version 3.6 where we have resolved the issue by not sending linebreaks within the printer job name.

To upgrade, please contact our support at support@shoppa.com with your account username.

This error message appears when an unexpected Shoppa error has occurred. This error can be caused by corrupt data, multiple active processes accessing Shoppas database or installation files as well as unidentified/unknown sources.

Perform these actions to resolve the issue:

1. Shut down any active Shoppa sessions

2. Restart Shoppa

3. If the problem still occurs, delete the database. Learn how to perform a database reset in this article: Reset database

If your prints are in monochrome/black and white these measures can help you resolve the error: Shoppa prints the sign as it is shown on the screen and there is no setting to activate black and white printing in Shoppa. Color management is only managed at printer level.

Firstly, verify that the printer driver is not set to black and white printing.You can do this by going to “Devices and Printers” and click “Manage” on the printer that is printing black/white and finally by clicking on “Printing Preferences”. Verify that the preview looks correct and that no black and white printing option is checked.

Change Device type to Color

In some printers, color settings are determined automatically. In this case, it may help to force prints to be printed in color by configuring the printer device type. You can do this by going to “Devices and Printers” and click “Manage” then by clicking “Printer properties” and then “Device Options”. Under the “Device Settings” tab within the printer settings, there may be an option called “Device Type”. Change this setting to “Color”.

If this does not resolve the error you will need to contact your printer supplier or your IT-support for guidance on how to resolve the issue.

This error displays when Shoppa detects that the Local Integration (Hotfolder) is incorrectly configured. This is usually caused by an erroneous local integration path or the local integration folder is marked as read-only.

To solve this issue, please contact your IT support with this information.

Problem: The screen displays the message "No network" for a longer period. Cause: The player and the director have found each other in the network, but the director does not have access to the Shoppa services.

Solution: Confirm that the network being used has internet access.

Solution: Confirm that the system requirements are met.

Problem: The screen displays the message "Waiting for Director" for a longer period. Cause: The player has a network connection but cannot find a director in the network.

Solution: Confirm that the director is connected to the network and turned on. Check network cable and whether network outlets are working properly.

Solution: Confirm that the player and director is connected to the same network, IP-range and subnet.

Solution: Confirm that a UDP broadcast is enabled (See system requirements).

Solution: If none of this works, contact your Shoppa service provider to replace the player and / or director.

Problem: The screen displays the message "Screen #1", or another number. Cause: The player is not registered in Shoppa.

Solution: Add the player to a channel.

Problem: The screen displays the player name. Cause: The player has no material to show, neither now nor scheduled in the future.

Solution: Send content to the player with “Start playing now” or the scheduler.

Problem: The screen displays the message “Waiting for network” for a longer period.

Cause: The player has no network connection. Solution: Confirm that the player has a network cable connected. Make sure the network socket used is working (see if the LEDs on the network socket are flashing). Replace the network cable. Restart the player.

Cause: The player cannot connect to a DHCP server. Solution: Confirm that a DHCP server is available and assigns an IP address to the player. If none of this works, contact your Shoppa service provider to replace the player.

This error displays when the user.config or the shoppa.exe.config within the installation folder is incorrectly configured or cant be accessed or is locked by another process or user. Please contact your IT-support for help and give them the information found within this article. If Shoppa has been installed with the default configuration, you can find the shoppa.exe.config here: C:\Users\[User]AppData\Roaming\Shoppa App

If Shoppa has been installed with the default configuration, you can find the user.config here: C:\Users\[User]\AppData\Local\Shoppa_AB

Problem: One or more slides show a pink box across all or part of the screen.

Cause: The pink boxes are intended to play a video, but the video could not be downloaded or the link/media was not supported.

Solution: Verify that the video can be downloaded from the link. See the link and media requirements below:

• .Mp4 format

• H.264 / H.265 Codec

• The video must be on a direct link to the video file (No streamable content)

Problem: The screen is black.

Cause: The screen is turned off or wrong source.

Solution: Confirm that the screen is turned on and the source is correct.

Cause: The player has crashed or are having problems sending a signal to the screen.

Solution 1: Unplug the power cable and plug it in again.

Solution 2: Unplug the HDMI cable and plug it in again.

Cause: The player has material scheduled but has no material to show right now.

Solution: If the scheduling is correct, no action.

Problem:The screen is black when material with video URL is supposed to play.

Cause:The video URL is broken and does not lead to a video.

Solution: Verify that the video URL is correct and downloads a video.

Problem: The screen is black even though the material is scheduled to play.

Cause: The director may have the wrong time zone.

Solution: Contact your Shoppa service provider to confirm that the director is set to the correct time zone.

Problem: The screen is black, even though the material is scheduled to be played and the director has the correct time zone.

Cause: The player’s channel may have a brighttime that says the screen should be in sleep mode.

Solution: Contact your Shoppa service provider to confirm if the channel has a brighttime activated.

This is a guide to performing a customized installation of Shoppa, to fit your IT infrastructure. This guide is intended for IT-personnel.

Before you begin please make sure that your system meet up to our system and network requirements.

Problem: The screen displays material that you have not sent to the player.

Cause: The player or a channel has an offline material playlist. The offline material is playing when there is no material for the player to show or when the Director or player is offline.

Solution: Send material to the player. If it does not update to the material sent, contact your Shoppa service provider to confirm that the player and Director is online.

Cause: The player inherits material from a channel above your player.

Solution: Open the scheduler to see if there is material on a channel above your player. If the material is on a channel that your account has created, you can delete the material. If the material is on a channel that the headquarters has created, contact your Shoppa service provider.

Problem: The screen displays an eight-character alphanumeric code, in the style of “R8MEM9JG” for a longer period. Cause: The director has not found a Shoppa client in the network.

Solution: Manually add the director to your Shoppa account.