# Error: No network **Problem:** The screen displays the message "No network" for a longer period. \ **Cause:** The player and the director have found each other in the network, but the director does not have access to the Shoppa services. **Solution:** Confirm that the network being used has internet access. **Solution:** Confirm that the system requirements are met. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://shoppa.gitbook.io/knowledge-hub/vanliga-fragor-eng/digital-signage/error-no-network.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.