# Status: Waiting for Director

**Problem:** The screen displays the message "Waiting for Director" for a longer period. \
**Cause:** The player has a network connection but cannot find a director in the network. 

**Solution:** Confirm that the director is connected to the network and turned on. Check network cable and whether network outlets are working properly. 

**Solution:** Confirm that the player and director is connected to the same network, IP-range and subnet. 

**Solution:** Confirm that a UDP broadcast is enabled (See [system requirements](https://kb.shoppa.com/knowledge-base/system-requirements-digital-signage/)). 

**Solution:** If none of this works, contact your Shoppa service provider to replace the player and / or director.