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Shoppa manualMediablobVideo guidesShoppa CloudSystemkrav - SESystemkrav - ENGAPI DocumentationVanliga frågor - SEVanliga frågor - ENG
  • Getting started
    • Printshop
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    • How to install and use Shoppa if you use macOS
    • Download Shoppa software
    • Manual
  • FAQ
    • Connect your printer to Shoppa
    • Scaling & DPI
    • Send template feedback or request changes
    • Print Archive
    • Advanced custom installation
    • Reset local database
    • Print multiple signs on the same paper
    • Missing templates, layouts, formats or pictures
    • No products found
    • Format does not fit
    • Printer or Format is missing when creating printer binding
    • Slow printing
    • The print is incorrectly rotated
    • Restart required
    • Greyed out campaigns and no products found
  • Troubleshooting
    • Error: Shoppa was not installed correctly, unable to run
    • Error: Hotfolder misconfiguration detected, please contact your IT support. Shoppa will continue wit
    • Error: Synchronization needed
    • Shoppa shuts down at “Testing Connection...”
    • Unable to change username
    • Local Storage Error
    • Shoppa could not reach the central system
    • The dialog Errordlg has the error style bit set, but is not an error dialog
    • Shoppa version is more recent than the maximum version allowed
    • Failed to download
    • Printer could not be accessed
    • Printing errors caused by Microsoft Update
    • The local Shoppa information was broken and needs to be downloaded again
    • Unable to initialize user settings from system
    • Stuck loading
    • Black/White print
    • Printer prints garbage/junk characters when printing from Shoppa
    • Shoppa has encountered some difficulties and must be restarted
  • Digital Signage
    • Status: Waiting for network
    • Status: Waiting for Director
    • Error: No network
    • Alphanumeric code
    • White text on blue background
    • Black screen
    • The screen displays material that you have not sent to the player
  • Pink window
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  1. Troubleshooting

Shoppa could not reach the central system

PreviousLocal Storage ErrorNextThe dialog Errordlg has the error style bit set, but is not an error dialog

Last updated 5 months ago

This error occurs when your network can’t connect to the Shoppa services. The cause can include internet traffic being blocked by a firewall, instability of the network or a general service error.

Perform these steps if you experience the issue:

  1. Restart Shoppa to verify that it’s not a temporary issue

  2. Visit to see any current service outages

  3. If no outages are reported, click the help button in the error message and copy the contents

  4. Contact your IT support with this information

If your IT can’t detect any problems with your network, .

status.shoppa.com
please raise a support ticket