# The screen displays material that you have not sent to the player

**Problem:** The screen displays material that you have not sent to the player. 

**Cause:** The player or a channel has an offline material playlist.  \
The offline material is playing when there is no material for the player to show or when the Director or player is offline. 

**Solution:** Send material to the player. If it does not update to the material sent, contact your Shoppa service provider to confirm that the player and Director is online. 

**Cause:** The player inherits material from a channel above your player. 

**Solution:** Open the scheduler to see if there is material on a channel above your player.  \
If the material is on a channel that your account has created, you can delete the material.  \
If the material is on a channel that the headquarters has created, contact your Shoppa service provider.