# Pink window **Problem:** One or more slides show a pink box across all or part of the screen. **Cause:** The pink boxes are intended to play a video, but the video could not be downloaded or the link/media was not supported. **Solution:** Verify that the video can be downloaded from the link. \ See the link and media requirements below: * .Mp4 format * H.264 / H.265 Codec * The video must be on a direct link to the video file (No streamable content) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://shoppa.gitbook.io/knowledge-hub/vanliga-fragor-eng/pink-window.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.