Pink window

Problem: One or more slides show a pink box across all or part of the screen.

Cause: The pink boxes are intended to play a video, but the video could not be downloaded or the link/media was not supported.

Solution: Verify that the video can be downloaded from the link. See the link and media requirements below:

• .Mp4 format

• H.264 / H.265 Codec

• The video must be on a direct link to the video file (No streamable content)