# Missing templates, layouts, formats or pictures If you feel like templates or pictures are missing that you used to have access to this is most often caused by changes made by your headquarters. In this case you should read any notifications about upcoming changes to Shoppa material.\ \ If no changes have been announced you will need to contact your headquarters regarding the missing material. You can also send a feedback email to the template manager. Follow these steps to send feedback: 1. Start Shoppa 2. Open a template 3. Click the information icon in the upper left corner 4. Click “Send feedback” 5. The feedback window will now open, type your feedback or request 6. Click Send The feedback has now been sent to the template manager. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://shoppa.gitbook.io/knowledge-hub/vanliga-fragor-eng/faq/missing-templates-layouts-formats-or-pictures.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.