> For the complete documentation index, see [llms.txt](https://shoppa.gitbook.io/knowledge-hub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://shoppa.gitbook.io/knowledge-hub/vanliga-fragor-eng/digital-signage/status-waiting-for-network.md).

# Status: Waiting for network

**Problem:** The screen displays the message “Waiting for network” for a longer period. 

**Cause:** The player has no network connection.  \
**Solution:** Confirm that the player has a network cable connected. Make sure the network socket used is working (see if the LEDs on the network socket are flashing). Replace the network cable. Restart the player. 

**Cause:** The player cannot connect to a DHCP server. \
**Solution:** Confirm that a DHCP server is available and assigns an IP address to the player. \
If none of this works, contact your Shoppa service provider to replace the player. 


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