Black screen

Problem: The screen is black.

Cause: The screen is turned off or wrong source.

Solution: Confirm that the screen is turned on and the source is correct.

Cause: The player has crashed or are having problems sending a signal to the screen.

Solution 1: Unplug the power cable and plug it in again.

Solution 2: Unplug the HDMI cable and plug it in again.

Cause: The player has material scheduled but has no material to show right now.

Solution: If the scheduling is correct, no action.

Problem:The screen is black when material with video URL is supposed to play.

Cause:The video URL is broken and does not lead to a video.

Solution: Verify that the video URL is correct and downloads a video.

Problem: The screen is black even though the material is scheduled to play.

Cause: The director may have the wrong time zone.

Solution: Contact your Shoppa service provider to confirm that the director is set to the correct time zone.

Problem: The screen is black, even though the material is scheduled to be played and the director has the correct time zone.

Cause: The player’s channel may have a brighttime that says the screen should be in sleep mode.

Solution: Contact your Shoppa service provider to confirm if the channel has a brighttime activated.